Building & Sustaining a Culture of Service w/ Kevin Gober

Our guest today is Kevin Gober, the Sr. Director of Employee & Guest Experience for the Atlanta Hawks. Kevin and I worked together for a long time at Disney Institute, on what we informally called "the sports crew." Kevin was on the content and facilitation side of the organization, leading and designing massive customer service trainings, whether it be for 10,000 volunteers at the Super Bowl, or for different teams in the NBA.Prior to Disney Institute, Kevin worked a variety of rol...