Making the Fan

139 Episodes

1. Portals: The Best Tool to Reduce Friction in Your Customer Journey

   Published: 4/4/2024
2. The Secret Strategy Disney Uses to Create Fans

   Published: 4/3/2024
3. Never Lose an Employee Again w/ Joey Coleman

   Published: 6/29/2023
4. Driving Change through AR, VR and Human-Centered Design w/ Steven King

   Published: 2/28/2023
5. Measuring Burnout and Workaholism in College Athletics w/ Matt Huml

   Published: 2/21/2023
6. How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver

   Published: 2/14/2023
7. Influencing the Guest Experience from the Frontlines w/ Vanessa Ward

   Published: 2/7/2023
8. Developing Personal Brands to Build Bigger Communities w/ Preston McClellan

   Published: 2/1/2023
9. Storytelling and the Science of Cool (Part 2) w/ Troy Campbell

   Published: 1/24/2023
10. Storytelling and the Science of Cool (Part 1) w/ Troy Campbell

    Published: 1/17/2023
11. Discovering the STORY Behind Superfandom

    Published: 1/10/2023
12. Finding Purpose and Building a Community w/ Gina Bianchini

    Published: 1/3/2023
13. Secrets to Success in Customer Service and Company Culture w/ Dennis Snow

    Published: 12/21/2022
14. Bringing Greater Hospitality to the Ballpark w/ Eric Weisberg

    Published: 12/13/2022
15. How to Intentionally Serve Your Premium Clients w/ Lisa Holladay

    Published: 11/1/2022
16. Cultivating Meaningful Conversations Through Social w/ Brooke Sellas

    Published: 10/18/2022
17. Inspiring Impactful Change w/ Guido D'Elia

    Published: 9/27/2022
18. How to Incite Loyalty and Increase Customer Retention w/ Ed Frame

    Published: 9/13/2022
19. The Simple Science Behind Successful Marketing Strategies w/ Phill Agnew

    Published: 8/8/2022
20. Reframing Retreats & Resetting Your Operation w/ David Millay and Katie Rudy

    Published: 7/12/2022