Creating Moments that Matter w/ Jahaan Blake

Our guest today is Jahaan Blake, founder of The J. Blake Group. We'll cover two main topics in this epsisode. Creating infrastructure behind the scenes that allow your front-line staff to create genuine moments of connections with fansThe importance of coaching in leadershipWe spend much of the episode discussing her prior roles that led her to start her own company, primarily her roles in the MLB. Jahaan and I first met when I was with Disney Institute and Jahaan was with the Chica...