Leading a Customer-Focused Change Journey w/ Rob Kelly & Kevin Doyle

Guests: Rob Kelly, Senior Associate Athletics Director of Media & Brand for Notre Dame Athletics; Kevin Doyle, Strategy Manager (Travel/Hospitality) for Deloitte Consulting. This episode goes behind the scenes of Notre Dame Athletics' journey to become more customer-centric. We explore everything from how ND re-positioned their ticket pricing strategy, to how they managed large scale change in an athletics department where tradition is heavily valued. Kevin provides insight into simi...