Making Your Customer Experience Remarkable w/ Dan Gingiss

This episode of Flip the Switch features Customer Experience Coach, Keynote Speaker and Author Dan Gingiss. Dan's latest book, "The Experience Maker," comes out today, featuring his "WISE" framework and stories from 20 years of experience working with brands, including McDonald's, Discover and Humana. Throughout the episode, Dan and David discuss simple, yet remarkable ways to enhance your engagement with your customers. ----- Show Notes 2:26 The Experiences Customers Want t...