Merging Physical & Digital Worlds w/ Javier Martinez Garcia

Today’s guest is Javier Martinez Garcia, a Senior Advisor for Manchester City F.C and former Disney executive. We get into a number of topics, here are just a few: 1) How to get your senior leadership team aligned around a customer-centric strategy 2) Fan experience vs. match-day experience 3) Making business decisions built around your unique brand promise 4) How physical and digital worlds merge to create 24/7 experiences for your customer 5) The future of fan experience...