Opening a Multi-Billion $ Venue with No Fans

Today’s episode is all about Guest Service vs. Guest Experience and Designing Customer Experiences in New VenuesOn this episode, David sits down with Kameron Durham, Vice President of Guest Experience for the entire entertainment footprint of Hollywood Park, including SoFi Stadium, the brand new home of the Los Angeles Rams and Los Angeles Chargers. Prior to this role, he was the Director of Guest Services for the Seattle Mariners and the San Diego Padres. In its first year, SoFi ...