1. How to get to a 95 NPS score in customer service

Today we interview Mike Grace from Cohesity.  We talked about going from a behemoth company like Cisco to a newer and smaller company like Cohesity. We discussed agility in customer service, how they get over 95 NPS scores, and the future of customer support.  To learn more about Inbenta or get a demo, go to: https://www.inbenta.com