Future of Customer Service

33 Episodes

1. 33. Simple TV: AI is the Future of Customer Service

   Published: 5/24/2022
2. 32. Aram Melkoumov from Crowdlinker

   Published: 5/5/2022
3. 31. Neoenergia: Keep Human at the Center of your Digital Strategy

   Published: 3/17/2022
4. 30. Reasoning Engines and the Truth About AI

   Published: 2/8/2022
5. 29. Why do so many AI projects fail?

   Published: 1/18/2022
6. 28. Voice bots and IVR Systems – The Future of On-Call Support

   Published: 11/4/2021
7. 27. Customer Service Digitalization in Manufacturing Industries

   Published: 10/25/2021
8. 26. Headless Technology and The Future of Omnichannel

   Published: 10/7/2021
9. 25. The Cross-Industry Value of AI

   Published: 9/24/2021
10. 24. Understanding Behavioral Bot Design

    Published: 9/10/2021
11. 23. Conversation Design Institute

    Published: 6/25/2021
12. 22. How to create a great search experience

    Published: 3/1/2021
13. 21. How to start a customer service department

    Published: 2/22/2021
14. 20. Own the financial aspect, not just the relational aspect

    Published: 2/15/2021
15. 19. Top 5 Customer Experience Trends for 2021

    Published: 2/8/2021
16. 18. Lessons from a Customer Service Consultant

    Published: 2/1/2021
17. 17. How to always deliver the major objectives

    Published: 1/25/2021
18. 16. Customer success from a Fortune 100 company to a start-up organization

    Published: 1/18/2021
19. 15. Customer research is one of the most vital things you can do for success

    Published: 1/11/2021
20. 14. How sales and customer support work best together (with former Google Sales VP)

    Published: 12/21/2020