Authenticity by Design with Shaz Khan of Tono Pizzeria + Cheesesteaks
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates - A podcast by Ovation - Mondays
Send us a text Shaz Khan, co-founder of Tono Pizzeria + Cheesesteaks, joins Zack to share how he's built a beloved multi-unit brand without losing the feel of a local favorite. With an engineering mindset and a passion for hospitality, Shaz breaks down the systems, tech, and transparency that drive guest loyalty and operational excellence. Zack and Shaz discuss: Building guest trust through transparency and truthfulnessBalancing scale with authenticity and community feelHow tech tools like Ov...
