From Lost to Loyal: Winning Back Your Customers with Dan Pfister of Winback Labs

Give an Ovation: The Restaurant Guest Experience Podcast - A podcast by Ovation

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Send us a textUnlock the secrets to rekindling lost customer relationships with expert insights from Dan Pfister, Founder of WinBack Labs. Discover proven strategies for understanding why customers leave and how to effectively bring them back. Dan highlights the importance of strategic outreach and ensuring customers feel heard and valued. Learn how the peak-end rule can transform dissatisfied customers into loyal advocates through memorable final interactions.Hear real-world examples from Ma...