#20 - Ben Rosenberg, Sr. Director of Customer Support, Enablement, and Community at ChurnZero: Leadership, Mentorship, and the Future of Customer Experience

In this episode, Ben Rosenberg, Senior Director of Customer Support, Enablement, and Community at ChurnZero, shares his journey from hospitality to becoming a leader in the SaaS industry. Ben discusses his passion for mentorship and leadership development, his adaptable approach to managing teams, and his insights into how customer experience is evolving with AI and automation. We explore the challenges of balancing automation with human connection, strategies for enabling remote teams, and w...