#24 Laura Bedoya, Senior Technical Support Manager, Vitally.io – Building Customer Support Teams and Fostering Community

In this episode, Laura Bedoya, Senior Technical Support Manager at Vitally.io, shares her journey of building the company’s first-ever B2B technical support team from the ground up. Laura dives into the lessons she’s learned along the way, from creating processes and documentation to fostering team culture and leveraging AI to enhance customer support. She also reflects on her passion for community building and empowering women of color to take up leadership roles in the tech industry. We dis...