Season 1 - #31 Wayne McCulloch Head of Customer Success Google Cloud

In this episode, we sit down with Wayne McCulloch, Head of Customer Success at Google Cloud, to discuss *customer success, the evolving customer experience, and his new book, The Seven Pillars of Customer Success. With an extensive background in both big and small tech companies, Wayne shares insights on how organizations can better structure their post-sale customer journey, deliver real value, and build long-term relationships. Wayne also explores how technology, video, and digital tools ar...