ITSM Elevate: Keeping the lights on with Incident Management
ITIL® 4 Unplugged - Simplifying IT Service Management - A podcast by Con Punto y Koma
When everything’s on fire, who brings the calm? In Keeping the Lights On, Jordan and Jessica dive into the ITIL® 4 Incident Management practice—exploring how organizations respond, recover, and restore services fast. From detection to resolution, we unpack the role of automation, communication, and swarming in keeping digital operations running smoothly.
