14 Episodes

  1. ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded

    Published: 6/18/2025

  2. ITSM Elevate: Release vs Deployment - Behind the Curtain of Change

    Published: 6/11/2025

  3. ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”

    Published: 6/4/2025

  4. ITSM Elevate: Keeping the lights on with Incident Management

    Published: 5/21/2025

  5. ITSM Elevate: Unlocking the Secrets of Modern Service Desk

    Published: 5/16/2025

  6. ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

    Published: 4/23/2025

  7. ITSM Elevate: The Digital Maturity Model

    Published: 4/8/2025

  8. Managing Requests, Service Levels, and Keeping IT Secure

    Published: 3/9/2025

  9. Long-Term Service Excellence – ITIL Practices That Keep IT Running

    Published: 3/9/2025

  10. Practices - Fixing Issues and Delivering Value

    Published: 3/7/2025

  11. Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value

    Published: 3/5/2025

  12. The 4 Dimensions of Service Management

    Published: 3/3/2025

  13. The 7 Guiding Principles - The Golden Rules of ITSM

    Published: 3/3/2025

  14. Key Concepts of IT Service Management

    Published: 3/3/2025

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ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.