228: Debra Roberts on Effective Communication and Conflict Resolution in Sales

Our guest this week is Debra Roberts, a conversation expert and creator of the Relationship Protocol, helps savvy business people navigate important conversations. This week with John she talks about how to approach conflict, triggers and why people react certain ways, as well tactical things to open up communication and build trust in a short period of time. Debra gives actionable advice on how to best communicate between management levels and clients in the workplace.