Building Trustworthiness with Nonverbal Communication with Dr. Abbie Maroño, Ep #331

How does nonverbal communication make or break a negotiation? How do you appear more trustworthy? What skills can you utilize to improve your nonverbal communication? In this episode of Negotiations Ninja, Abbie Moreno—who has a Ph.D. in Human Behavior—talks about the science behind nonverbal communication and how it drives trustworthiness. Outline of This Episode [2:22] Learn all about Dr. Abbie Maroño, Ph.D. [3:26] Why can nonverbal communication make or break a negotiation? [5:16] Have we become worse at recognizing nonverbal cues?  [7:53] The most outrageous claim that we’ve been taught to believe [9:40] Do personality traits correlate with nonverbal behavior?  [14:55] How to appear more trustworthy to shortcut the process [21:22] The importance of emotional expressiveness [26:25] Does feigning disappointment work as a negotiation tactic? [29:13] Why trustworthiness signals need to become second-nature [32:30] How to get someone to want to reveal information [36:04] How to know if someone is skeptical of you Connect with Dr. Abbie Maroño  Connect on LinkedIn Follow on Twitter Dr. Abbie Maroño’s Website Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja