Hostage and Crisis Negotiations with Jack Cambria, Ep #50

This is a very personal conversation I had with a living legend in the world of hostage and crisis negotiations. This interview challenged me on more levels than I thought it would and it personally feels like the best interview I’ve ever done, but not because of anything I did. Jack Cambria, a 34-year veteran of the NYPD and crisis negotiation legend, is the crisis negotiation teacher that crisis negotiators go to learn from. He’s the instructor’s instructor. I was struck with the profound level of wisdom, patience, and knowledge that Jack has. But more than that, I was struck that he almost seems surprised that he’s a legend. And that for me was the mark of a true man of service. He’s dedicated his life to the service of others and to the preservation of life. It was a great honor to speak to Jack, and I couldn’t think of a better person to have on the show to celebrate the 50th episode of the Negotiations Ninja podcast. Outline of This Episode [2:50] Learn more about Jack Cambria and his career [4:31] The importance of listening in hostage situations [7:04] The four steps to navigate a hostage situation  [11:23] Solving problems like a hostage negotiator [17:03] What makes a good negotiator? [23:25] How to manage the stress of being a negotiator  [26:43] A negotiation that didn’t end as planned [32:29] What corporate negotiators can learn from hostage negotiators Connect with Jack Cambria Jack’s website Jack’s Training and Consulting  Connect on LinkedIn Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja