A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson

Punk CX with Adrian Swinscoe - A podcast by Adrian Swinscoe

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Business Technology

A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson, consultant and award winning author of The Ten Principles Behind Great Customer Experiences. Matt joins me today to talk about his new book: The Grid: The Decision-making Tool for Every Business (Including Yours), why he wrote it, what problem it solves and what we can learn from it.