Punk CX with Adrian Swinscoe

527 Episodes

1. AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe

   Published: 4/8/2025
2. The art and the science of listening - Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics

   Published: 3/26/2025
3. Testing and experimentation is everyone's problem - Interview with Shafqat Islam of Optimizely

   Published: 3/18/2025
4. There are five types of loyalty but only two are growing - Interview with Sara Richter of SAP Emarsys

   Published: 3/10/2025
5. Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate

   Published: 2/19/2025
6. Life Lessons I Learned From Being A Line Cook - Interview with Ari Weinzweig

   Published: 2/13/2025
7. The natural home of the contact center is under the CMO - Interview with Alex Levin of Regal.io

   Published: 2/5/2025
8. The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey

   Published: 1/25/2025
9. We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front

   Published: 1/17/2025
10. Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc

    Published: 1/7/2025
11. The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid

    Published: 12/20/2024
12. An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva

    Published: 12/13/2024
13. Pandemic maths and measuring all of marketing - Interview with Gregory Kennedy of Alembic Technologies

    Published: 12/6/2024
14. Broken funnels, flywheels and human messaging - Key insights from HubSpot executives at GROW Europe 2024

    Published: 11/29/2024
15. It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto

    Published: 11/15/2024
16. The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard

    Published: 11/4/2024
17. Basketball, false hustle and metrics that matter - Interview with Thomas Laird of Expivia/OttoQA

    Published: 10/24/2024
18. The five promises of personalization - Interview with Mark Abraham and David Edelman

    Published: 10/15/2024
19. There are major tectonic shifts taking place in the outsourcing space right now - Interview with Craig Crisler of SupportNinja

    Published: 10/8/2024
20. Within five years, contact center agents will become contact center specialists - Interview with Sam Wilson of 8x8

    Published: 9/27/2024