Punk CX with Adrian Swinscoe

498 Episodes

1. Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish

   Published: 6/21/2024
2. How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever

   Published: 6/13/2024
3. Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft

   Published: 6/4/2024
4. Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB

   Published: 5/28/2024
5. Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart

   Published: 5/17/2024
6. If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics

   Published: 5/8/2024
7. The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega

   Published: 5/1/2024
8. Episode 500: Some reflections on the last 13 years

   Published: 4/20/2024
9. Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins

   Published: 4/11/2024
10. You don't get promoted for teaching people how to wash their hands - Interview with James Lawther

    Published: 4/2/2024
11. What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures

    Published: 3/18/2024
12. A look inside a punk-inspired contact center - Interview with David Powers

    Published: 3/11/2024
13. The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX

    Published: 2/28/2024
14. Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG

    Published: 2/20/2024
15. The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia

    Published: 2/12/2024
16. Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst

    Published: 2/1/2024
17. The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley

    Published: 1/26/2024
18. The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi

    Published: 1/15/2024
19. Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk

    Published: 1/5/2024
20. Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt

    Published: 12/17/2023