Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover

Punk CX with Adrian Swinscoe - A podcast by Adrian Swinscoe

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Business Technology

Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover, the CEO and co-founder of InsightSquared, a provider of sales intelligence solutions for high-growth technology companies. Fred joins me today to talk about InsightSquared and their journey with implementing a customer success programme and how and why they changed it.