Marrying self organising teams and customer obsession - Interview with Andrew Lawson

Punk CX with Adrian Swinscoe - A podcast by Adrian Swinscoe

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Business Technology

Marrying self organising teams and customer obsession - Interview with Andrew Lawson, Chief Product Officer of Zopa.com, a UK online personal finance peer-to-peer lending company founded in 2005. Andrew joins me today to talk about customer service, customer obsession, what it means to them and the shift to self-organising teams that they have recently undertaken.