Our people first, customers second approach drives our growth - Interview with Tom van der Lubbe of Viisi

Punk CX with Adrian Swinscoe - A podcast by Adrian Swinscoe

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Our people first, customers second approach drives our growth - Interview with Tom van der Lubbe, the Co-Founder of Viisi NV, a Dutch financial services company that offers customized mortgage advice and solutions. Tom joins me today to talk about holocracy, decentralized decision-making, culture, radical transparency, only having one rule, rotating leadership and the impact of all of this on their clients experience.