Matt Dixon on overcoming customer indecision

Questions for now - Compelling perspectives on digital CX - A podcast by TELUS Digital

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Business Technology

Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."