Bad Busser Habits: What Are Servers’ Assistants Responsible For?

A member of Kara Restaurant Group recently developed a training manual for bussers/server assistants. Among the many do’s and don’t, one rule stood out to Yianni: Should bussers have any interactions with guests, or should they simply serve in a supporting role to the star of the show – the server? Matt and Liz join him to answer questions, including: Should bussers interact with restaurant guests, and if so, to what extent?Is it a server’s job to connect with their tables and command c...