The Customer Isn’t Always Right: Real Talk from the Restaurant Floor

Restaurant Punk - A podcast by Kara Restaurant Group - Thursdays

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Welcome back to Restaurant Punk! In this episode, the team addresses the age-old question: Is the customer really always right? Spoiler alert—not always. From customers sending back delicious dishes to navigating food allergies and menu expectations, we share the behind-the-scenes realities that every restaurant owner, chef, and server knows all too well. We break down a real-life scenario in which a guest ordered the most expensive dish on the menu without mentioning a critical allergy and t...