[$1.2B val] Pilot’s CEO, Waseem Daher; knowing where to stay in the weeds

Founded in 2017, Pilot is a platform that offers bookkeeping, tax and CFO services for growing businesses. From a team of 10 to now 400, Pilot helps thousands of startups — crediting their speed, responsiveness and going above and beyond for customers as key to their growth. We sat down with CEO & Co-Founder, Waseem Daher, who shared his biggest takeaways:   Be ‘in the weeds’. Stay close to the delivery of your product or service and know what your customer base is up to. Engage with your customers. Talk to them to understand what they are thinking and feeling. Move fast and get things done. Pick up on common themes from sales calls or support tickets and quickly address them.