14. Scale Your Customer Success Organization for the Future

TECHtonic: Trends in Technology and Services - A podcast by Technology & Services Industry Association - Fridays

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Business Technology

In this episode, you'll get to listen to a recording of the fireside chat that took place at TSIA's Technology and Services World conference in Las Vegas in October of this year. Thomas Lah has a candid conversation with Neeracha Taychakhoonavudh, EVP of Customer Success at Salesforce, about how customer success has changed over time and how Salesforce built a proactive, smart, and unified digital experience for every single customer.