15. Services Portfolio Offers

TECHtonic: Trends in Technology and Services - A podcast by Technology & Services Industry Association - Fridays

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Business Technology

In this episode, Thomas Lah interviews Jodie Paxton, Director of Google Cloud Customer Care Offer and Operations about all things concerning service portfolio offers. Including the road to a consumption-based pricing model, the moving of portfolio offers from complexity to simplicity and the role of customer success throughout.