22. Ethical Dilemmas in Customer Success

TECHtonic: Trends in Technology and Services - A podcast by Technology & Services Industry Association - Fridays

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Business Technology

Thomas Lah hosts our first repeat guest, TSIA's very own Stephen Fulkerson, VP, Customer Success Research. They discuss Stephen's blog '3 Ethical Dilemmas in Customer Success', which simply can't be ignored as customer engagement models are evolving and demanding service employees be more than just the trusted CSM.