Christina Kopka, Lead of Customer Success EMEA & APAC at Twilio

The Customer Success Channel - A podcast by Planhat & Anika Zubair

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Business

Christina Kopka, Twilio's Lead of Customer Success in EMEA & APAC goes into what it is like for CSMs at Twilio, how their business model is a bit different from the traditional ones in the SaaS world, and how to be a CSM in a company that requires a bit more technical knowledge than some others.