The Customer Success Channel

73 Episodes

1. A special episode: Big thanks to Anika, and a cheerful hello to Malin!

   Published: 2/21/2024
2. Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

   Published: 1/31/2024
3. Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024

   Published: 12/15/2023
4. Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS

   Published: 11/16/2023
5. Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework

   Published: 10/18/2023
6. Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success

   Published: 9/20/2023
7. Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year

   Published: 8/23/2023
8. Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success

   Published: 7/13/2023
9. Declan Ivory, VP of CS at Intercom - AI and the new age of customer support

   Published: 6/26/2023
10. Jan Young, Principal Consultant for The Success League - AI in Customer Success

    Published: 5/19/2023
11. Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?

    Published: 4/18/2023
12. Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times

    Published: 3/22/2023
13. Julie Raeder, CS Coach at Dooly - Transition into Customer Success

    Published: 2/22/2023
14. Jennifer Yorke, CCO at Omertria - Customer Success in a recession

    Published: 1/25/2023
15. Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM

    Published: 12/20/2022
16. Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

    Published: 11/22/2022
17. Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days

    Published: 10/25/2022
18. Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes

    Published: 9/20/2022
19. Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell

    Published: 8/23/2022
20. Pat Phelan, CCO at GoCardless - Charging for Customer Success

    Published: 7/13/2022