Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

The Customer Success Channel - A podcast by Planhat & Anika Zubair

Categories:

Business

In this episode, our host Anika Zubair chats with Kellie Lucas, author and coach, on how to turn customer feedback into insights.Gathering customer feedback is an important part of the CS journey, not only can it provide valuable insights but can help maintain relationships with customers. But once you’ve collected this information, what do you do with it and how do you make it actionable?Podcast enquiries: [email protected]