Michael Redbord, VP of Services & Support @ Hubspot
The Customer Success Channel - A podcast by Planhat & Anika Zubair
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Michael Redbord discusses Hubspot's journey from having everyone "just do on-boarding," to building out their customer success divison. He also gives his advice on how to handle very vocal custeomers, his view on the importance of the phone, and the difference between happy and successful customers.