Ep 4 | Sue Nabeth Moore, Jason C. Whitehead – Driving User Adoption in SaaS: Essential Tips for CS Teams

What would it take for the customer to achieve so much success from using your SaaS product that they renew for the next 20 years (or more)? To a great extent, the secret lies in successful and sustained user adoption. But why is user adoption so hard? What are some obvious (and not so obvious)...