41. Bobby and Myles discuss the Labor Shortage, How The Customer Isn't Always Right, and Better Supporting Our Teams

This was my first episode with my new co-host Myles Gift and it was an amazing conversation. We discussed the labor issues we are all experiencing in the restaurant and hospitality industry, how the customer is not always right, and how to better support our teams by checking in on them with intentionality and truly making sure they are doing as well as they can. We discussed the excellent August 2021 report from Blackbox Intelligence titled "The Post Pandemic Employee: Who Wants to Work and Why" and dug deep into some of their data and research. It was very good and we highly suggest it as recommended reading for all restaurant and hospitality professionals.