EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive

In this episode of The CX Tipping Point Podcast, Martha Dorris chats with Robert Shea, National Managing Principal at Grant Thornton, formerly at the Office of Management and Budget. Robert provides his advice and recommendations from his many years as an executive in both government and industry. He provides insights to both political appointees and career public servants on how to effectively work together to achieve a common mission. Robert talks about how as much has changed, ...