The CX Tipping Point®

53 Episodes

1. EP 52 - 2024 Year in Review of Government Customer Experience featuring Dan Barrett, Lee Becker, Amanda Chavez, MaryAnn Monroe & Mary Schwarz

   Published: 12/3/2024
2. EP 51 - Insights from Government Contact Center Leaders ft Meghan Daly, Nikki French, Simchah Suveyke-Bogin & Keith Thurston

   Published: 11/12/2024
3. SPECIAL EDITION | EP 50 - Navigating the Presidential Transition

   Published: 10/29/2024
4. EP 49 - Veggies for Vets featuring Dr. Isabel Kozak & Diana Gregory

   Published: 10/15/2024
5. EP 48 - Insights from the 2024 Service to the Citizen Government and Industry Executives of the Year

   Published: 9/10/2024
6. EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad Thyes

   Published: 8/13/2024
7. EP 46 - Insights on How Intergenerational Workforces, Value Streams and Innovation Drive Outstanding Services to the Public  featuring Dr. Bill Brantley

   Published: 7/9/2024
8. EP 45 - Turning Touch Points Into Trust Points at the Department of Homeland Security featuring Dana Chisnell & Stephanie Moore

   Published: 6/11/2024
9. EP 44 - Insights as USAGov Transitions to be the Front Door for the Public's Life Events ft Leilani Martínez & Marietta Jelks

   Published: 5/14/2024
10. EP 43 - How the Office of the CIO in the Air Force Implemented Customer Experience featuring Colt Whittall

    Published: 4/9/2024
11. EP 42 - How Human Centered Design can Improve Services Around the World featuring Nilufer Erdebil

    Published: 3/12/2024
12. EP 41 - Highlights of GSA's Customer Experience (CX) Initiatives featuring Camille Tucker

    Published: 2/13/2024
13. EP 40 - Insights on Delivering Digital Experiences from the Office of the Federal CIO featuring Noreen Hecmanczuk

    Published: 1/9/2024
14. SPECIAL EDITION | EP 39: Reflecting on Government Customer Experience in 2023 ft Industry Leaders in Government Customer Experience

    Published: 12/18/2023
15. EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes

    Published: 12/12/2023
16. EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker

    Published: 11/14/2023
17. EP 36 - How the VA's Innovation Ecosystem Reduced Veterans' Missed Medical Appointments featuring Dr. Indra Sandal & Gregory Goins

    Published: 10/10/2023
18. EP 35 - Leveraging Innovation to Improve Digital Services in the Defense Health Agency featuring Robert Kayl

    Published: 9/20/2023
19. EP 34 - How the VA's Nutrition and Food Services Program Improves the Lives of Veterans ft Dr. Anne Utech

    Published: 8/15/2023
20. EP 33 - Insights from the Executive and Legislative Branches on Government Customer Experience featuring Matthew Cornelius

    Published: 7/11/2023