EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow

In this episode of “The CX Tipping Point Podcast,” Martha Dorris speaks with Scott Weiss, formerly a White House Presidential Innovation Fellow and IDEO alum with an expertise in human centered design and organizational strategy. As a PIF, Scott worked with federal agencies to strengthen their human centered design, customer experience and innovation capacity and capabilities. Scott begins by describing the purpose of the PIF program and its codification in law to create a more modern a...