EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker

In this episode of The CX Tipping Point, Martha Dorris spoke to the Deputy Taxpayer Experience Officer (TXO) at the Internal Revenue Service, Courtney Kay-Decker. Ms. Kay-Decker has a long history of working in revenue and taxes. During this episode, she shares how the IRS is using the Inflation Reduction Act funding as well as the challenges and priorities when delivering outstanding services to taxpayers.Learn about the IRS’ priorities within the Taxpayer Experience Office.Thank...