EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes

In this episode of The CX Tipping Point, Martha Dorris spoke to Robert Shea and Adam Hughes of a new consultancy called GovNavigators. Robert is the co-founder and Chief Executive Officer and Adam is a co-founder and President. Using their decades of experience and expertise in government management and driving improved performance, Robert and Adam shared how agencies should:Focus on outcomesBe motivated by missionMove funding to what mattersUse the customers’ to inform improvementsConn...