EP 42 - How Human Centered Design can Improve Services Around the World featuring Nilufer Erdebil

In this episode of The CX Tipping Point Podcast, Martha Dorris talked with Nilufer Erdebil, the Founder and CEO of Spring2Innovation Design Thinking. Nilufer is a leading consultant of innovation and design thinking with expertise in telecommunications, defence, application development, project management, and information technology management in the public sector.Nilufer shares her expertise and experience at working in design in Ottawa, Canada. We discuss the importance of bring...