SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders

In this episode of “The CX Tipping Point Podcast,” Martha Dorris spoke with leaders of High Impact Service Providers and customer experience within their agencies. The included:Barbara Morton, Deputy Chief Veteran Experience Officer, Department of Veterans Affairs (VA)Niki French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security (DHS)Simchah Suveyke-Bogin, Chief Customer Experience Officer, US Department of Agriculture (USDA) ...