#39: Why Employees' Mental Health is Critical to CX and Business Outcomes - Leah Marone, Psychotherapist, Mental Wellness Coach

Leah Marone, Mental Wellness Consultant, Psychotherapist, Keynote Speaker, Author competed at the top level in Division 1 basketball. She brings all of the highs and lows of a top tier athlete to her professional role as a psychotherapist. As a board member and external consultant, Leah has been able to leverage her clinical background to develop solutions that prioritize both the bottom line and the well-being of team members and leaders. This is one of my favorite episodes because it sheds light on customer experience from a different perspective. In this episode: 👉 What’s the post-Covid “emotional hangover?" 👉 Why the “urgency culture” produces burnout. 👉 What’s the business risk of burned out employees? 👉 What’s the “full balloon” dilemma? 👉 What are the signs leaders should listen for? 👉 How can leaders improve employee engagement and retention through wellness? MEET LEAH Leah Marone, LCSW, is a psychotherapist with over 20 years of experience based in Charlotte, NC. She has facilitated over 20,000 therapy sessions, writes for Psychology Today, and is an expert forum contributor for Newsweek. Leah was a former anxiety-ridden Division 1 basketball player which has led to her passion for working with athletes and coaches on combating pressure, imposter syndrome, perfectionism, and performance anxiety. As a mental wellness consultant, Leah works with companies and nonprofits on topics such as; anxiety & stress, burnout, compassion fatigue, productivity, effective communication, and emotional intelligence. She offers a number of supportive services and fully assesses the company culture in order to meet an organization 'where they are' and address its needs. Her 5-step initiative not only reinforces the importance of mental health within an entire organization, but also identifies areas where growth and connection are needed to prevent high turnover, address burnout, and improve productivity. Currently, she partners with Equitable and facilitates a three-part wellness series for teachers and administrators that focuses primarily on boundary setting and resilience for the Charlotte Mecklenburg School System in NC. Outside of work, Leah enjoys traveling, hiking, exercising, and writing. She also loves being a coach for her daughter’s club soccer team. Contact Leah on LInkedIn: https://www.linkedin.com/in/leahmaronelcsw/ Or visit her on Leahmarone.com Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter