Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - A podcast by Alex Turkovic - Tuesdays
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Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences. Chapters: 00:03:36 - From New York hustle to Denver vibes 00:04:17 - Early career tales: Boston Market and Hallmark 00:06:15 - Lessons in evolu...
