The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

78 Episodes

1. Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077

   Published: 11/5/2024
2. Enhancing CX with Targeted Campaigns...and LinkedIn Ads! with Kat Breeggemann of Automox | Episode 076

   Published: 10/29/2024
3. Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075

   Published: 10/22/2024
4. Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074

   Published: 10/15/2024
5. Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073

   Published: 10/8/2024
6. Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072

   Published: 10/1/2024
7. Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071

   Published: 9/24/2024
8. Four Ways to Measure Your Digital Customer Success Program | Episode 070

   Published: 9/17/2024
9. Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069

   Published: 9/10/2024
10. Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068

    Published: 9/3/2024
11. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067

    Published: 8/27/2024
12. Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066

    Published: 8/20/2024
13. The Four Pillars of Digital Customer Success | Episode 065

    Published: 8/13/2024
14. AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064

    Published: 8/6/2024
15. Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063

    Published: 7/28/2024
16. Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062

    Published: 7/23/2024
17. Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061

    Published: 7/16/2024
18. Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

    Published: 7/9/2024
19. Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059

    Published: 7/2/2024
20. Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058

    Published: 6/25/2024