Building Community in Digital Customer Success with Marie Lunney | Episode 030
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - A podcast by Alex Turkovic - Tuesdays
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Marie Lunney joins us this week in a whirlwind conversation in which we cover a lot of ground. Not only is she a seasoned digital CS leader, including her current role at Top Employers Institute, but she's also founder of the DCS Connect Slack community.In this fun filled 45 minutes, Marie and I dig into:Digital CS before it was called DCSCross-coordination with other departments around the Customer JourneyHow employee satisfaction plays into a healthy digital journeyThe DCS Connect Community...
