Digital CS Best Practices with Chad Horenfeldt | Episode 002
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - A podcast by Alex Turkovic - Tuesdays
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Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs. Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/Resources Mentioned in this Episode:Book: The Seven Pillars of Customer Success by Wayne McCulloc...
