Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - A podcast by Alex Turkovic - Tuesdays
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In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital experiences in the B2B space. Chapters: 04:02 - Transition to digital growth06:57 - Inbound vs. outbound digital CX08:35 - The struggle with platform...
